General Info

GUEST SERVICES BARS AND CONCESSIONS Located throughout the lobby and Piano Nobile areas. At most performances the following items may be purchased (cash only) liquor, wine, beer, liqueurs, soft drinks, coffee, tea, cappuccino, assorted juices, ice cream and other food. An ATM machine is located in the front lobby. PIANO NOBILE The Piano Nobile is located on the west wall of the Centennial Concert Hall on the mezzanine level. This area hosts a variety of activities including; receptions, pre-show chats and monthly art exhibits by Manitoba artists. COAT CHECK We offer a coat check service to our guests, it is located behind the mural when you first arrive through the front doors. RESTROOMS For your convenience, restrooms are located on the Orchestra Level (main lobby), First Balcony, Second Balcony and on the Lower Concourse Level. Orchestra Level restrooms are wheelchair accessible. A family washroom is located on 1st Balcony. USHERING STAFF Can’t find your seat? Have a question? Our ushering staff is available at all performances to help answer your questions and point you in the right direction. INTERCOM PHONES Connect you directly with the Guest Services office if you have a concern or require assistance. The phones are located on the balcony levels of the Centennial Concert Hall. BOX OFFICE The Centennial Concert Hall Box Office is open one hour prior to all performances for “Will Call” ticket pickup. HOUSE POLICIES To make your experience a positive one, we have established House Etiquette. Your courtesy and cooperation with the following items helps to ensure comfort and enjoyment for all of our guests. DOOR OPENING Our front doors open one hour prior to curtain time. Theatre seating is generally available one half hour prior to show time, or at the discretion of the Manager of House Services. LATECOMERS For minimum disruption, late arrivals will be held in the lobbies until an appropriate break in the program (as determined by the show’s management or producers). To allow late-comers the opportunity to follow the program, closed-circuit colour monitors are positioned for viewing on the two main Orchestra Levels and Piano Nobile. IN CONSIDERATION FOR OTHERS… To allow both you and the people around you to enjoy the show, please avoid talking and unwrapping cellophane-wrapped candies during quiet (ballet, opera, symphony) performances. If visitors applied perfume or cologne with a lighter hand when visiting the Centennial Concert Hall, our guests with allergies to perfumed fragrances would be very grateful. CAMERAS & RECORDING DEVICES Cameras, video cameras and audio recording devices are not permitted inside the theatre. Cameras may be permitted during some performances at the promoter’s discretion. BABIES AND SMALL CHILDREN Regardless of age, every guest requires an admission ticket. To ensure maximum enjoyment for all, we recommend that children be of age to sit quietly throughout a performance. Babes-in-arms may be permitted at family or children’s programs. ELECTRONIC DEVICES Please be courteous and silence cellular phones and other electronic devices before the performance begins. SMOKING The Centennial Concert Hall is a smoke-free facility. FIRST AID SERVICES A certified first aid provider is present at all performances. If you require medical assistance, please contact an usher.