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Mondays: 12:00- 21:00
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Tuesdays: 12:00- 21:00
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Wednesdays: 12:00- 21:00
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Thursdays: 12:00- 21:00
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Fridays: 12:00- 23:00
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Saturdays: 12:00- 23:00
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Sundays: 12:00- 20:00
- Services Q Sportsbar provides
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- Q Sportsbar specialties
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SPIRIT HOTELS PRIVACY POLICY
Overview
At Spirit Hotels, we respect the privacy of your personal information in our care. Personal information
means information which identifies you as an individual or from which your identity can be reasonably
ascertained.
This Privacy Policy relates to personal information we collect and handle about you as our customers,
visitors to our website, apps, social media and other digital services and members of the public. Our
personnel and job applicants can contact our human resources team for details about the privacy of
their personal information.
We are part of the Wesfarmers group. Wesfarmers has its own privacy policy which is available at
www.wesfarmers.com.au.
Types of personal information collected
The types of personal information we collect includes name, contact details, identification information,
household details, payment and transaction details/history (including information about payment cards
linked to our loyalty programs and associated transactions), and our other clubs and programs
operated from time to time, records of your communications and interactions with us, and
details/history of preferences, interests and behaviour relating to transactions, products, services and
activity with our digital services.
We may not be able to provide our products or services, or make offers to you without your personal
information. For example: we may not be able to ensure you are awarded member points, contact you
or deliver your orders (where relevant).
Where you provide us with personal information about someone else you must have their consent to
provide their personal information to us based on this Privacy Policy.
How personal information is collected and held
We may collect your personal information in relation to your interactions and transactions with us and
Wesfarmers group companies. This includes: using your membership card or number or associated
identifiers such as payment cards; making a purchase in hotel; making a non-cash payment;
participating in a promotion, competition, or survey; registering for services; using related digital
services. We may monitor and record your communications with us (including email and telephone)
for security, dispute resolution, and training purposes and we also operate video and audio
surveillance devices in our premises. We may also collect personal information from third parties
including public sources, information service providers, providers who administer our branded
products and services such as payment cards and insurance, anyone authorised to act on your
behalf, and other Wesfarmers group companies including flybuys.
We hold personal information electronically and in hard copy form, both at our own premises and with
the assistance of our service providers. We implement a range of measures to protect the security of
that personal information. We also take measures in respect of destroying or de-identifying personal
information that is no longer needed for any lawful purpose.
Purposes for handling personal information
We handle your personal information in connection with providing, administering, improving and
personalising our products and services. This can include processing payments, delivering orders,
managing promotions, providing refunds and discounts, verifying your identity, communicating with
you (including direct marketing), conducting product and market research, maintaining and updating
our records, dealing with enquiries from you, and working with our service providers and other
Wesfarmers group companies. Using personal information, we endeavour to improve our
understanding of your interests, suitability and behaviour in relation to products, services and offers,
including conducting risk assessments for financial products (including credit and insurance).
We may also handle your personal information to protect our lawful interests and facilitate purchases
and potential purchases of our businesses. We may provide marketing communications and targeted
advertising to you on an ongoing basis by telephone, electronic messages (e.g. email), our digital
services and other means. These communications may relate to the products and services we, and
other Wesfarmers group companies provide, and other products which may be of interest to you. You
can call us on 131116 at any time to opt out of electronic and telephone direct
marketing communications.
Sharing of personal information
To make it easy for you to deal with other Wesfarmers group companies and provide you with a more
personal and consistent experience, we may exchange and combine personal information with them
for the purposes described in our respective privacy policies.
We and Wesfarmers group companies may exchange your personal information with service
providers engaged to assist with services including data processing, data analysis, information
broking, credit reporting, online computing, printing, contact management, legal, accounting, business
consulting, marketing, research, auditing, archival, delivery, security, investigation and mailing
services, and in the provision of Coles-branded products and services such as payment cards and
insurance..
The third parties to whom we disclose personal information may be located in Australia and other
countries including Argentina, China, Canada, Hungary, India, Israel, Ireland, Italy, Japan, Hong
Kong, Mexico, Netherlands, New Zealand, Pakistan, Philippines, Poland, Singapore, Spain, South
Africa, South Korea, UAE, United Kingdom and United States of America. We take steps to ensure
that our service providers are obliged to protect the privacy and security of your personal information
and use it only for the purpose for which it is disclosed.
Digital services
We provide information and services through a range of digital and online services including websites
(e.g. liquorland.com.au) apps, email, online advertisements, IPTV and social media profiles. These
services may be operated by us, other Wesfarmers group companies and our loyalty program
participants (collectively, Spirit Hotels/Coles Digital Services) to provide a consistent experience,
personalise your use of each of those services and provide targeted marketing.
Spirit Hotels/Coles Digital Services may use “cookies”. A cookie is a piece of information that allows
the server to identify and interact more effectively with your device. The cookie assists us in
maintaining the continuity of your browsing session (e.g. to maintain a shopping cart) and
remembering your details and preferences when you return. Other technologies that may be used
with Spirit Hotels/Coles Digital Services include web beacons (which may operate in conjunction with
cookies), Flash local stored objects and JavaScript. Some of these cookies and other technologies
are consistent across various Spirit Hotels/Coles Digital Services, allowing us and the other providers
of these services to understand you better and provide a more consistent experience across these
services. You can configure your web browser to reject and delete cookies and block JavaScript but
you may find some parts of Liquorland/Coles Digital Services then have limited functionality. You can
control your preferences regarding Flash local stored objects at
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
Our systems record a variety of information in relation to interactions with our online services. This
can include information about software versions used, device identifiers (like IP address), location
data (where available and not disabled by the user), dates, times, file metadata, referring website,
data entered and user activity such as links clicked.
In some cases third parties may use cookies and other technologies such as those described above
as part of Spirit Hotels/Coles Digital Services. These technologies may be used in connection with
activities like surveys, online behavioural advertising, website analytics and email campaign
management. The services we may use from time to time include Google Analytics, Google Display
Network, Google AdSense, DoubleClick, Yahoo, Adobe, Campaign Manager and Microsoft. You can
find more details in the privacy policies for those services (e.g. Google’s Ads Preferences Manager),
including information on how to opt-out of certain conduct. Bear in mind, you may need to opt-out
separately from each service. The website youronlinechoices.com.au also allows you to opt-out of
some online behavioural advertising and provides further information about how online behavioural
advertising works. You can contact us to request further details of the services we use. Many of these
services operate without collecting or using any personal information.
Some information we collect in relation to Spirit Hotels/Coles Digital Services is not related an
individual. In many cases the information only relates to a device or is of an aggregated or statistical
nature, and we will have no way of knowing the identity of the user. In other cases we may associate
information about your use of Spirit Hotels/Coles Digital Services over time with your personal
information, e.g. where on any occasion you have logged in, followed a link sent
to you by email or we have otherwise been able to identify you.
We are constantly developing and enhancing our use of online technologies, and make reasonable
efforts to ensure we keep this Privacy Policy and related documents up to date in this regard. Please
check back when you return to use our online services to ensure you are familiar with our current
practices.
Our online services may contain links to other sites. We are not responsible for the privacy practices
or policies of those sites and recommend that you review their privacy policies.
Procedures for access, correction and feedback
If you wish to access or correct any personal information we hold about you or have any feedback or
concerns about privacy, please contact us as set out below. Where you seek a response from us, we
will let you know who will be handling your matter and when you can expect a full response.
In the case of access and correction requests, please provide as much detail as you can about the
particular information you seek, in order to help us retrieve it. Under the Privacy Act and other
relevant laws, we are required to provide our reasons if we refuse your request. Where we decide not
to make a requested correction and you disagree, you may ask us to make a note of your requested
correction with the information.
Additional privacy information
In addition to this Privacy Policy, many Coles and Wesfarmers companies and brands have their own
privacy statements and other terms which provide further information about your privacy, e.g.Coles
Insurance and Coles MasterCard. Please see the relevant material relating to those products and
services for details, including where those Coles-branded products and services are provided by or
with third parties who may collect your personal information.
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you
may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300
363 992.
Contact
Queries regarding privacy should be directed to the Coles Privacy Officer:
Phone: 1300 300 640
Email: privacy@coles.com.au
Post: 800 Toorak Road
Hawthorn East
VIC 3123
Last updated: March 2014
Liquorland (QLD) Pty Ltd (and its subsidiaries) trading as Spirit Hotels
ABN 57 079 861 626