SA Power Networks at 1 Anzac Highway, 5035 Adelaide, South Australia

Description

SA Power Networks is one of the State’s largest organisations, employing more than 2,000 people throughout metropolitan and regional South Australia. We are responsible for a major and essential part of the State’s infrastructure, with our electricity distribution network delivering power to more than 830,000 South Australian customers. Visit us at www.sapowernetworks.com.au. Our responsibilities include: • maintaining the safety and reliability of the network; • connecting new customers; • extending and upgrading the network to meet growth and expansion; • maintaining street lighting for councils and government; and • undertaking meter data collection for retailers. We appreciate when you reach out to us via social media. We will always aim to engage in conversation, listen to your feedback and welcome new ideas. However, it may not be possible for us to reply individually to all messages we receive. We update and monitor our accounts during business hours, Monday to Friday 9am – 5pm (South Australian time). Our social media channels may be operated for longer hours during major power interruptions, a crisis or severe weather to communicate outage response updates and improve our ability to respond to queries. Our official social media channels include: Facebook Twitter LinkedIn YouTube All comments are reviewed and subject to the following ‘house rules’. 1. Sometimes we will have to moderate the content We welcome all feedback, both positive and negative but it will sometimes be necessary to moderate (review, approve or remove) content without your prior agreement. The decision to moderate content will be at SA Power Networks’ absolute discretion but may be based on several factors including, but not limited to: No private, personal or confidential information may be disclosed. This includes, personal account information and any personal information about others. Please note, your personal profile, name, location, comments, replies and messages from social media sites are collected by us for the purposes of addressing your enquiry, and maintaining a record of correspondence and resolution. We take the privacy of our community very seriously. No inappropriate content or personal attacks. Please don't post racial, disrespectful, offensive, obscene, threatening or abusive material. Participation needs to be relevant to the topic, and helpful to the community. We will remove content that incites harmful behaviour or discussion. Illegal, misleading or deceptive material which may infringe a third party's intellectual property rights, or which may present a risk to SA Power Networks. Content may be removed if we suspect intent to misinform others. Be courteous and respectful to community members. Please try to refrain from shouting (ALL CAPS), excessive use of slang, swearing and misrepresenting yourself to others. Good manners are as important online as they are anywhere else. We reserve the right (where the social media channel allows) to block users from SA Power Networks’ social media channels at our sole discretion, without notice. Employees and contractors of SA Power Networks must comply with internal social media directives. 2. Falsifying social media accounts could lead to criminal charges. We work hard to protect our brand and we won’t tolerate fraud of any type. If falsified SA Power Networks accounts are used fraudulently to respond to customer enquiries, share information or damage our brand, these falsified accounts will be pursued and criminal charges may result. 3. Social media may not be the right customer service channel We aim to provide the best possible experience with every interaction but there may be times when a different forum is more suitable for us to deliver the best outcome for your situation or query. We may seek to redirect some conversations or contributors to alternative channels like our website or to the responsible service provider, such as your retailer where appropriate. Opinions posted by users of this page do not reflect those of SA Power Networks. Disclaimer Although SA Power Networks takes care in providing the content for our social media sites, the information or data we provide on these sites is on an “As is, As Available” basis. We do not guarantee that the information or data is accurate, complete, current, or that it is free from defects, malicious code (such as viruses) or from other contamination. Use of our social media sites is at your own risk. SA Power Networks does not accept any liability to you if you incur any loss or damage (however caused) in connection with the use of, or reliance upon, any content on our social media sites (or any website that our sites may link to). SA Power Networks may not have any control over content contained on other websites. Should SA Power Networks’ social media sites link to any other site or follow any other account, this does not mean that we endorse or approve of that site, the account, its operators, or any particular content on that site. Privacy collection notice SA Power Networks views the privacy of personal information as a very important issue. Your name, profile name, location, comments, messages and replies are collected by SA Power Networks for the purposes of attending to your enquiries, maintaining records of correspondences and for statistical purposes. We may use this information for coaching and development and quality control. No other personal information is collected by SA Power Networks from social media sites. Your personal information will generally not be given to any other person or agency by SA Power Networks unless you have given us permission or we are required or authorised to do so by law. In limited circumstances we may disclose personal information in the ordinary course of operating our business. Any such disclosures will be on a confidential basis. However, depending upon your own social media privacy settings, by participating in SA Power Networks social media sites, note that you may be making your personal information accessible to people or to organisations that access social media sites in Australia and overseas. You may apply to obtain access to the personal information that SA Power Networks holds about you by contacting us on 13 12 61. We will comply with any such request to the extent it is required by the Privacy Act. There will be no fee for making such a request, however we may charge you a small administrative fee for providing access to your personal information. Please also refer to the appropriate social media site’s (eg Facebook) privacy policy for how your personal information is stored, shared and protected. We recommend you regularly review and select appropriate privacy settings. SA Power Networks may vary anything in the above from time to time, and you should ensure you check regularly for any updates.

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Adelaide

SA Power Networks

Address and contacts of SA Power Networks

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Summary

Energy & utility category, Adelaide