Mondays: 09:00- 17:30
Tuesdays: 09:00- 17:30
Wednesdays: 09:00- 17:30
Thursdays: 09:00- 17:30
Fridays: 09:00- 17:00
Arts Council of Northern Ireland
Social Media House Rules
1. The Arts Council of Northern Ireland has established a social media presence in order to engage in purposeful relationships with client organisations and those with an interest in the development of the arts in Northern Ireland.
2. We currently maintain a Facebook page, post messages through Twitter, promote video content on Vimeo & share our collection of photographs through Pinterest. We reserve the right to develop further channels of communication without prior consultation.
3. We will share and publish content which exhibits clear links to the organisational strategy, and/or serves to promote the development of the arts in Northern Ireland.
4. We will publish content that encourages debate & conversation in a relevant and safe forum.
5. Sharing or responding to content created by a third party should not be viewed as an endorsement.
6. The views of community members and/or officers of the Arts Council do not necessarily reflect those of the organisation.
7. We are under no obligation to issue a response to a private message or otherwise, and officers will make a decision if a response is required. Where a response is required, every attempt will be made to issue this within 24 hours of the message being received.
8. We have established a Social Media working group and social media guidelines for employees are in place.
9. Our content is intended to be viewed by those aged 18 & over and we cannot be held liable for those under the age of 18 using or sharing our content.
10. We will not identify those under the age of 18 who are the subject of social media content without the express consent of a parent or guardian.
11. We will not use our social media channels to unduly promote the external interests of officers and employees. In some instances these interests may align with those of the Arts Council of Northern Ireland.
12. We accept no liability or responsibility for content published on our social media channels by third parties. Communication errors will be addressed at the earliest possible opportunity.
13. Our social media channels should not be used as a forum for complaints. We have procedures in place to deal with complaints and these can be found at http://www.artscouncil-ni.org/about-us/customer-service/complaints
14. Complaints will not be dealt with on any of our social media channels.
15. We reserve the right to amend these rules at any time.
Terms of Engagement
The Arts Council of Northern Ireland reserve the right remove comments without notification which
• violate the law
• are unlawful, libellous, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or politically motivated
• infringe or violate the rights of an individual or organisation
• discuss on-going legal proceedings
• are spam
• which link to, or advertise third party products or services which do not align with the strategy of the Arts Council of Northern Ireland
• are wholly or partly irrelevant
• are disruptive
• are repetitive
All comments will be moderated in line with House Rules and no discussion on these will be entered into
In addition we reserve the right to ban any user who:
• continually shows disregard for the house rules
• posts comments including those listed above on more than one occasion
• encourages others to be disrespectful of these rules
• uses offensive images in the profile picture or cover image
• has an offensive username
Users should take care at all times when using the Arts Council of Northern Ireland social media channels, be respectful of other users and when engaging in conversation with another user, adopt a civil and courteous tone even if you disagree with comments made by another individual or organisation.
We will make every effort to follow client organisations and other social media channels which are relevant to the operations and strategy of the Arts Council and serve to promote the development of the Arts in Northern Ireland.