Founded in 1964, Benchmark is a true community bank offering a full range of personal and business services.Visit us at: www.benchmarkbank.com Member FDIC
To learn more about our family of companies, visit our websites: Benchmark Bank - www.benchmarkbank.com Benchmark Private Wealth Management - www.benchmarkpwm.com Benchmark Title - www.bmktitle.com Affiliated Mortgage Company (Home Loan Division) - www.affiliatedmortgage.com Affiliated Mortgage Company (Wholesale / Mini-Correspondent Division) - www.affiliatedtpo.com
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Fraud Alert!! We have had 2 cases of debit card fraud today regarding an automated message from an solicited phone number received by 2 different customers at Benchmark. They were automated messages letting the customer know that their card has been “Frozen”. The message also tells the customer to select 1 to find out why the card is Frozen along with the last 4 numbers of their phone number. First of all, STAR (our debit card system) will never call our customer from an automated system and leave a message containing personal information such as, “Your Account Has Been Frozen”. Secondly, STAR does not use terms such as “Frozen”. If you receive a call like this, please let us know ASAP and we will close your card and issue a new one.
Looking for a job? We are currently looking for a Customer Support Representative for our Snider Plaza location. Read below for more details: JOB DESCRIPTION POSITION: Personal Banker/Customer Support Representative DEPARTMENT(S): Customer Service STATUS: Open EXEMPT STATUS: Non-Exempt HOURS: With the core hours of 8:00 and 6:00pm REPORTS TO: Vice President, Bank Operations Position Summary: Retaining and expanding all business and personal banking relationships. Works independently, relying on experience and analytical skills while adhering to established policies and procedures to create, implement and maintain banking product standards. MAJOR DUTIES AND RESPONSIBILITIES: • Retaining and expanding all banking relationships. • Open Accounts, order debit cards and initiated customer driven requests • Driving consumer sales to business owners and improving cross-sell efforts. • Providing sales and support for all banking clients • Drive customer relationships primarily by depository needs with the ability to cross-sell • Communicates with customers on a daily basis on any issues that may arise with the daily work load. • Performs other duties as assigned. JOB REQUIREMENTS Bachelor’s Degree Three years or more experience in banking preferred ENTRY LEVEL SKILLS AND ABILITIES: • Represent the bank in a courteous and professional manner. • Possess strong written and verbal communication skills. • Working knowledge of all duties required in banking products and services. • Thorough knowledge of online banking, remote deposit, positive pay, bill pay, wire, ACH, account analysis, personal banking and cash edge. • Ability to analyze complex data and system processes and make decisions and recommendations based upon the data. • Ability to obtain, understand and use complex materials from various sources such as regulations and procedures. • Ability to explain complex information to a wide range of bank customers. • Ability to write documents such as business letters and reports clearly and effectively. • Ability to multi-task and maintain accuracy in an environment with regular interruptions. • Ability to adjust to changes and proceed with a positive attitude. • Possess strong decision making abilities. • Ability to work independently and within a team environment. • Working knowledge of all laws, regulations and bank policies. • Working knowledge of the Precision bank system. • Ability to analyze daily processes for efficiency. • Ability to teach business banking products and services to bank officers and support staff. • Ability to multi-task.