Terms and Conditions
The contract is between Cupcakes by Clare and “you” (the purchaser of the cake).
By placing an order with Cupcakes by Clare, through any form of contact, you agree to these terms.
The Terms and Conditions are what sets our agreement and any change must be agreed in writing by both parties.
When placing an order written/emailed confirmation will be provided. Please check this carefully and notify Cupcakes by Clare within 3 days of the date of the order, if anything is incorrect.
Collection/Delivery
Cakes can be collected from Washingborough at an agreed date and time. Delivery within a 20 mile radius of Lincoln is available on request for an additional charge.
General
The cake may contain nut traces. I cannot guarantee that products used are nut free or not prepared in a facility that also makes nut products.
The cake may contain wires and other non-edible products. It is yours or your caterer’s responsibility to ensure that these non-edible products are removed before serving the cake to yourself or your guests.
Cupcakes by Clare will try to match your requested colour but all cakes are individual and handmade so slight differences may occur. I reserve the right to use my judgement when designing and making your cake, and therefore may need to adjust your order slightly.
I work from home so visits are by appointment only. Please contact me to arrange an appointment if you prefer to discuss your order in person. This is recommended for weddings.
I usually need 1 month’s notice to create a celebration cake (6 months for a wedding cake) but to secure your required date and to avoid disappointment I would advise you to place your order as soon as possible.
Deposit & Payment
Celebration cakes & cupcakes - A 50% deposit is required for all orders at the time of ordering. If the final balance for your cake is not received 2 weeks before the collection/delivery date, Cupcakes by Clare will not proceed with your order.
Wedding cakes & cupcakes - A 50% deposit is required at the time of ordering. The outstanding balance is due 2 weeks before the collection/delivery date. If the final balance for your cake is not received 2 weeks before the collection/delivery date, Cupcakes by Clare will not proceed with your order.
For any order with a lead time of 2 weeks or less payment will be required in full at the time of ordering.
All deposits are non-refundable.
Payment can be made in full at the time of ordering if preferred.
Payment is accepted by cash, PayPal or direct bank transfer.
Cancellations
If you have to cancel your order for any reason, you will be liable for any costs I have incurred in excess of the 50% deposit already paid. In addition, if a wedding cake is cancelled within 6 weeks of the wedding date, the full outstanding balance will still be payable.
Liability
Once the cake has been collected/delivered, it is no longer the responsibility of Cupcakes by Clare and I cannot be held liable for any interference or damage to the completed cake.
No liability will be taken by Cupcakes by Clare for any omissions or errors on a cake if it is not viewed by you at an agreed time before collection/delivery.
Cupcakes by Clare does not accept liability for indirect or substantial loss suffered.
In the unusual event that you are not entirely happy with your cake you must return it, un-eaten, to me within 24 hours or sooner if possible. You must also provide your comments in writing at the time of return stating the area(s) of concern. No refund/goodwill gesture will be offered until a full investigation has been carried out by myself or relevant Food Standards Agency.
Storage & Transportation
Cakes should be stored in a cool dry place in the box they were supplied in. Do not refrigerate your cake as it may cause colours to run, decorations to wilt and the sugarpaste to go sticky.
It is recommended you transport the cake on a piece of foam in the boot of a car to keep it flat and less likely to slide. Please keep the interior of the vehicle cool.
Privacy Policy
Cupcakes by Clare does not store the financial details of clients
Data Protection
When placing an order your personal details will be stored but only for use by Cupcakes by Clare. They will not be distributed to a third party.