Mondays: 09:00- 17:00
Tuesdays: 09:00- 17:00
Wednesdays: 09:00- 17:00
Thursdays: 09:00- 17:00
Fridays: 09:00- 17:00
Saturdays: 09:00- 17:00
Sundays: 09:00- 17:00
Terms and conditions
These Terms and Conditions form a contract between the consumer (You) and Etop Mobiles HK Limited registered in Hong Kong.
These terms and conditions apply to the ordering, purchase, fulfilment and delivery of goods on www.etopmobiles.com
In these Terms and Conditions "We", "Our" or "Us" means Etop Mobiles HK; and "You" or "Your" means the person
who shopping on this website.
By placing an order on the Website, you agree to these Terms and Conditions.
2. Sale of goods
If You place an order on the Website, You agree that these products are offered and supplied by Etop Mobiles.
All Products have been purchased from overseas importers or distributors.
or demo stock.
All products are not illegal, inferior, factory seconds or demo stock. In fact, in almost every instance
they are identical in form and function to their Australian stock counterpart. But please be aware that as
stock is sourced from around the globe, it is not uncommon for packaging seals to be broken or removed.
There following reasons why this may be done such as; to inspect package contents, damage during shipping
process, or update language settings. Be assured that devices are Brand New and have not been used in any
Prices are subject to change at any time without notice.
Once an order has been accepted by Us and a Purchase Contract formed, the price of the Product cannot be varied except:
(1) Reach an agreement between You and Us though email
(2) in accordance with clause 7.4.
All prices listed on the Website exclude delivery Costs. Delivery Costs are shown separately before you make a payment.
You agree that where you have purchased Import Products, You will be deemed the importer for the purpose of customs
and border processing. Normally the Australia government will not charge any import tax if the product value less than
$1000. However, as the importer of the Import Products, you may be liable for such additional import and/or export taxes.
It is Your responsibility to determine whether any additional import and/or export taxes apply to your purchase. You agree
that Etop Mobiles is not liable to you for any loss, damage, cost or expense that You incur as a result ofyour obligations
to pay taxes under this clause 3.4.
You can place an order to purchase the Goods by following the instructions on the Website.
Each Order that you place means an offer made by You to purchase the relevant products. This offer may be accepted or rejected
Orders are deemed to be received by us when You receive an email from Etop Mobiles confirming Your Order.
Etop Mobiles reserves the right to reject the offer and may cancel your order until your purchase has been dispatched.
If Etop Mobiles cancel your order, you will entitled to a full refund for all money paid in respect of that Order.
We will send an e-mail about confirmation of the cancellation and refund to your email address.
Consumer represent and warrant that the information you have provided in your Order is complete, true and accurate.
According the Australian Consumer Law, Etop Mobiles is not liable to you for any loss, damage, cost or expense that
you or another person may suffer as a result of the failure by you to compete an Order accurately.
Under this Agreement if any delay is caused by situations beyond the reasonable control of Etop Mobiles,and we shall be
entitled to a reasonable extension of time for the performance of such obligations.
Etop Mobiles try to ensure that all information provided on the website is accurate.
However, due to the fast-changing nature of the industry, it is possible that some errors in specifications, descriptions,
images, pricing, stock levels or delivery may occur. Etop Mobiles reserves the right to correct any material on the Website
or in any order without notice. If some errors has been found after an Order is accepted by us, we will give you the option
of accepting the corrected Order or cancelling the Order for a full refund.
All Goods are quoted in Australian dollars.
Etop Mobiles only accepts payment by PayPal account, cash, direct deposit and electronic funds transfers.You must make payment
of the purchase price and delivery charge at the time you make an order except Perth stock.
Payment for Your order will be processed immediately upon confirmation of Your Order.
More details in Payment Information
After you purchase the product from Etop Mobiles HK means you appoint us as your agent solely to represent you to connect a courier
and delivery the product to you.
We try to ensure that our products are process to delivery within 2-3 business days. However, the actual time may not accurate,
times are given as a guide only. Etop Mobiles HK will not accept any liability for loss or damage suffered by anyone as a result
of any such delays nor for any delay by Your courier in delivering the Kogan HK Products to You.
Any failed deliveries due to incorrect shipping details provided by the buyer or unavailability of the receiver will charge re-delivery
Once an item has been shipped, it is the buyer’s responsibility to contact with the carrier.
Once a parcel is accepted and signed, it will be consider as delivered and no longer can claimed under insurance.More information in
7. Refound Policy
The Customer must contact customer service to facilitate a return.
All refunds may take up to 10 business days to be processed.
It is the Customer's responsibility to ensure that returned items are returned safely. We take no responsibility for Products lost
All Returns must be returned in their original packaging with all accessories, and must be in a re-saleable condition.
More deails Return Policy
Etop Mobiles Ltd (HK) as the seller provides a 12 months Standard Warranty on all their electronics products,as the majority of electronics
manufacturers do not offer an international warranty (exception Apple).
Repair guarantee: within 45 days, generally 14 days, and replacement phone or store credit offered if unable to repair within guaranteed timeframe
Return postage is at Buyer's expense
Free delivery of repaired/replaced devices
More details in Warranry Information
9. Intellectual Property
All Intellectual Property in any thing on the Website is belong to Etop Mobiles, you may not adapt, copy, or perform any Material.
Etop Mobilea reserves the right to make changes to the Etop Mobiles Website include Terms and Conditions without notice.
Insofar as they apply to the ordering, purchase, fulfilment and delivery of Etop Mobiles Products from Hong Kong, all terms and
conditions are governed by law of Hong Kong and the parties submit to the jurisdiction of the courts of Hong Kong.
As the importer of the Etop Mobiles Products, you agree that you are liable to pay such taxes with respect to theEtop Mobiles Products
to the relevant authority in addition to your payment to us under the General Terms and Conditions above.It is your responsibility to
determine whether any such taxes apply in your destination country for delivery or the country fromwhich the Etop Mobiles Products HK
Products are shipped.