at Exchange Tower, London, E14 9GE United Kingdom
We are the free service with the power to sort out problems between consumers and financial businesses. If you have a money-related problem send us a message or give us a call and one of our staff will see if we can help.
We’re completely independent and impartial. This means that when we decide a complaint, we look carefully at both sides of the story and weigh up all the facts. If we decide a business has treated the consumer fairly, we will explain why. But if we decide the business has acted wrongly – and the consumer has lost out as a result – we can order it to put things right. Consumers don’t have to accept any decision we make. They are always free to go to court instead. But if they do accept an ombudsman's decision, it is binding both on them and on the business.
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