at 53 Colston Street, Bristol, BS1 5BA
The freshest craft beer served straight from the tank and delicious pizza and seafood.
925 FB users likes Follow us at Zerodegreesrestaurant, set it to 75 position in Likes Rating for Bristol, United Kingdom in Local business category
One is the loneliest number that you’ll ever do… One is the loneliest number, whoa-oh, worse than two… Avoid the loneliness every Thursday with our 2 for 1 cocktails, and find the ying to your yang. http://bit.ly/1OoNXDd
To whom this concerns, I am sending this email through FB as no one has responded to my email send December 12th 2015. I am writing this email in regards to my recent family Christmas meal at Zero Degrees Bristol on December 12th 2015. I booked a table for 12 people at 7pm, and arrived slightly before which was fine. However we only have two tables (which should seat 8 people) for the 12 of us. I asked a member of staff and she checked with her supervisor and we had an additional table provided for us which then gave us more space. After this everyone was waiting for their free glass of Prosecco, and I chased this up with a member of staff at the bar, and they said that we did not have a free glass of Prosecco due to not paying the deposit in time. This was wrong, because I booked and paid the deposit in the middle of October before the cut off to ensure that we all received a free glass. After speaking with the supervisor he confirmed that we did pay the deposit originally before the cut off and proceeded to give everyone a glass of Prosecco. The booking was changed after I cancelled one member of the party off, and after this the full deposit was sent back to me. It was only when I called the restaurant to ask where the pre-order menu was that a member of the staff apologised and confirmed to say that a menu was never sent out due to the email address being taken down wrong from you end. On the evening of the meal I called again to confirm the booking and to book one additional customer onto the booking. When the starters come out most of the table had soup, however two bowls of soup were cold, and some of the soup did not contain bread with them and others did. One of the waitress also said to me that she though only 7 appetisers were ordered, when in fact all 12 were which was another error on your part. Next the main courses come out and most of the table had roasts, however to our disappointment the roast potatoes just tasted like over Aunt Bessie’s potatoes, which for £25.95 for a three course meal is not value for money. The only nice meal out of all 12 was the salmon and lobster. When the waiter and waitress came round to take the plates, they asked us to pass them over so that they could take them away. In a restaurant, this is not something that the customers should be expected to do and should be a part of the service that is paid for. Afterwards the desert came out, and to say the least, this was very disappointing as well. Some of the chocolate cake was bigger than others, and many of the other deserts come out after others had finished theirs. This is totally unacceptable and is something that we should not need to keep complaining about. We also asked a male waiter for some bottles of water for the table, and he did not go and get them, so about 20-30 minutes later I asked a younger waitress and she bought them out immediately, however no glasses came with them, and we had to use the empty beer and Prosecco glasses. The next morning three people had bad stomach aches after the meal. We chose the venue for this year as we came here last year for the first time for our Christmas meal and there was no problems at all. I appreciate that Saturday night was a busy night for the restaurant but it appeared that the staff could not simply cope with the amount of bookings. I am really disappointed about this and so are the other members of the party, and we would like to know what you are going to do about this? I will look forward to hearing from you. Kind Regards Lewis
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d o i n g ... ...last nights private party for Zero Degrees Restaurant & Bar relaunch! Great people, food and music, and the place looked great! The free bar proved most dangerous however! Here I am with Abi from The Workhouse Cafe... #Bristol #Party #Shmoozing #NightOut #Networking #ZeroDegrees #VintageDress #VintageFrock #Bar #Restaurant #local 🍸🍺🍹🍷