at Nairobi, Community Area, Upperhill Close, Nairobi , 00100 Kenya
Madison Insurance Company Kenya Limited a leading Insurance company in Kenya. Visit www.madison.co.ke to Learn More about us.
Our Focus is on Corporate Governance The Madison Insurance Company limited board of directors is responsible for the overall direction of the company’s corporate governance policies and are accountable to the shareholders in ensuring compliance with the law and the highest standards business ethics. The directors are committed to conducting business in accordance with the generally accepted corporate practice and endorse the internationally developed principles of good corporate governance. Human Resource Our strength is our people. In view of this, we are very keen on ensuring that we get the right people for the right roles in the organization. We achieve this by putting in place policies that attract, develop, retain and motivate quality staff. We also provide a safe and conducive work environment that enables all employees meet the business objectives set forth. Professionalism, Urgent action and Integrity are key values amongst our staff creating a performance ethic that ensures every task and service is friendly, proficient and quick for the benefit of our customers. Customer Service At Madison Insurance, the customer comes first. It is our aim to deliver a consistently high standard of customer care to all our customers and provide an excellent human experience in all areas of service. We are committed to providing customer satisfaction which is unmatched in the industry. Our process for providing excellent customer service includes establishing operational procedures and internal infrastructure that support customer service, continuously measuring customer and employee satisfaction, embracing change, and striving persistently to improve. Information & Communication Technology (ICT) Improving service delivery to our customers and efficiency has been the key driver of Madison’s business strategy. At Madison, we leverage on emerging and existing technologies to support this strategy through continuous improvement of our Information Communication Systems. We have invested heavily in modernized ICT Systems with a branch network of 21 branches interlinked through a secure Wide Area Network (WAN) integrated with Voice Over Internet Protocol (VOIP) facility. Additionally, we have integrated our systems with online service portals, which facilitate convenient and interactive communication with our clients. Through the website, our customers can access their policy statements, submit claims, chat with us, pay premiums, submit enquiries, and obtain online quotations and access prime information regarding their policies. Corporate Social Responsibility Madison Insurance endeavors to be a good corporate citizen. We are always looking for ways to positively engage with the community in which we do business.
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Madison Insurance Limited is Nairobi based place and this enity listed in Investing Service category. Located at Nairobi, Community Area, Upperhill Close 00100. Contact phone number of Madison Insurance Limited: +254 (0)20-2864000 +254 709 922 000