at 292 Birchington Avenue , ts89dx
Pelican Jacks serve Fish & Chips the traditional way, fried in Beef Dripping. One of 300 in the UK with the Industry Quality Award, Middlesborough's best!
To everyone that has seen the picture of a product that was sold in our Eston shop last night, I want to let everyone know what has been uncovered in my investigation. Before that, I Want to apologise to the lady who bought these and to all our customers who have seen this and are rightly alarmed at what they have seen. We take food hygiene very seriously and are proud of our record to date and can assure everyone that this is a devastating one off situation. The person who prepared this product did not check that the core temperature had reached the required 75 degrees Celsius and therefore has been dismissed and will never work in any of our shops again. I have spoken to the staff in each shop to ensure everyone is aware of the correct temperature guidelines which we record daily and everyone passed We cook all parmesans and fish to order and we do this to make sure the product is fresh and hot when you receive it. I have tried to contact the lady who made he complaint by FB and would like to speak to her in person to apologise. I am really hurting for my team who have worked hard to build our reputation in both shops. We have 5 star hygiene award in Whale Hill and 4 stars in Eston, a building infrastructure issue prevented us getting 5 stars. I can assure you as they will that everything moving forward will be perfect and there will never be a repeat of this sorry episode. John Reeves