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What's the best Christmas movie of all time?
Complete this sentence: "I am thankful for..."
Hello folks. We are currently performing maintenance on our systems from now until approximately 9am Eastern time on Saturday. During this time, our website and control panel may be impaired. Voicemail and fax notifications may also be delayed. The ability to make and receive calls should not be affected. Thank you for your patience as we improve the quality of service that we provide to you. Feel free to share any comments and questions you may have and we will be sure to keep you updated throughout the evening.
This comment from a customer just stood out to us: "Please don't ever 'outsource' your customer service, they are great and they care!" That's right! Our US only customer service team is here 365 days a year to provide you with awesome customer service.
Happy New Year to all! Thank you for helping make 2014 a fantastic year at Phone.com. Here's to an even better 2015!
Merry Christmas and Season Greetings to all our customers, partners and friends and to everyone celebrating around the world!
Did you know that we offer live chat support from our website? Here's one comment from a satisfied customer: "I appreciate the live CHAT support feature because it allows me to continue working during my short wait time for assistance, another example of great customer service. Thanks for being knowledgeable and helpful."
Hang tight, amigos. Our control panel is running as slow as molasses right now so you may not be able to login to your account at the moment. We're working on fixing this ASAP. I will keep you posted.
Guess what? We're back up! Sorry about this frustrating situation. We appreciate YOU and are working to ensure this does not happen again. We hope you have a happy Friday from this point onward. If you have any questions or concerns, reach out to us here, email "firstname.lastname@example.org" or call (800) 998-7087.
Can't login to your control panel? We're SO sorry for the inconvenience! We are experiencing a service impairment and are working to resolve it ASAP. Hang tight--we'll be back soon.
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Update to our customers and partners: As some of you may have noticed, over the past couple of days, access to the Phone.com Control Panel and also notifications of voicemail, voice to e-mail transcriptions, and incoming faxes have been slow in their distribution. We are aware of these issues and have been taking both short-term and long-term corrective actions to minimize the length of these disruptions and to avoid them reoccurring. Unfortunately, and sadly as demonstrated by many type of organizations, malicious "bad actors" have the ability to create temporary disruptions or to compromise or degrade quality of IP based services. Luckily the quality of our phone services as well as protection all customer information has not been impacted by these intrusions but access to our customer control panel and inbox notifications have been slow. We recognize that even the slightest deviation from our normally high standards is unacceptable. We have focused our technical team on stabilizing the functions that have been affected and developing processes and procedure to prevent these in the future. We have also requested assistance from law enforcement, as these are acts with hostile and possible criminal intentions and implications. Your concerns are warranted and we wanted you to know that we take this very seriously. Your patience is appreciated and we will continue to work hard to earn your business. We will issue update notifications if needed to let you know the status as it changes. Sincerely, Ari Rabban CEO Phone.com, Inc.