Plymouth Family Information Service

at The Routeways Centre Ltd, 41-43 Chapel Street, Mount Wise, Plymouth, PL1 4DU United Kingdom

The Family Information Service offers free, friendly, professional and impartial guidance on the latest services and support available to members of all the family.

Plymouth Family Information Service
The Routeways Centre Ltd, 41-43 Chapel Street, Mount Wise
Plymouth PL1 4DU
United Kingdom
Contact Phone
P: 0800 783 4259/ 01752 856719


The Family Information Service offers free, friendly, professional and impartial guidance on the latest services and support available to members of all the family. We provide information on; Registered Childcare (childcare which has been approved by the Government inspection agency Ofsted) - Day Nurseries - Pre-Schools - Childminders - Out of School Care Non registered Childcare - Holiday Playschemes - Parent and Toddler groups We can provide parents/ carers with lists of childcare in their area and give information on choosing childcare. We can also provide information on toy libraries, schools, leisure activities, family support services and directory of children and family services. Support with childcare costs There are a number of avenues to explore to gain help with childcare costs. We can provide information on Me2 Funding, Early Years 3-4 year old funding and Childcare Vouchers and we can signpost to our Financial Inclusion Service who can provide a check to see whether you are entitled to help with childcare costs through other avenues such as Working Tax Credit. The Financial Inclusion Service can also provide you with benefit calculations to see what you may be entitled too, help with benefit forms and general queries. Becoming a Childminder We start the registration process for prospective Childminders. Advice Plymouth Advice Plymouth is a partnership of not-for-profit advice agencies, commissioned by Plymouth City Council to deliver a co-ordinated advice and information service for the people of Plymouth. The partners are The Routeways Centre, Age UK Plymouth, Plymouth Guild and Plymouth Citizens Advice Bureau. If it is notourselves, we will refer you to the relevant agency in this partnership. Plymouth Online Directory (POD) POD is a website that provides welfare, health and social care and childcare information for adults and families living in plymouth -

General Info

Our knowledgeable and helpful staff are committed to providing equal opportunities and are inclusive in their approach to running the service. We aim to ensure all information is accurate and up to date. Requests for information will be provided within 48 hours or sooner and all personal client information is kept confidential and complies with the Data Protection Act.

Company Rating

1 Facebook users were in Plymouth Family Information Service. It's a 3 position in Popularity Rating for companies in Non-profit organization category in Plymouth

150 FB users likes Plymouth Family Information Service, set it to 4 position in Likes Rating for Plymouth in Non-profit organization category

Looking for something to do this weekend, then come along to Devonport Park Fun Day, Sunday 31st August 12-5pm

Published on 2014-08-27 09:53:50 GMT

Come and join us tomorrow for National Play Day - Plymouth Hoe 11am to 4pm. The Family Information Service have been busy preparing lots of fun activities for children of all ages, come and say hello to the team!!!!

Published on 2014-08-05 00:27:11 GMT

Free films at the Central Library. Every Friday morning throughout August. All start at 11am 1st August: Justin and the Knights of Valour 8th August: Despicable Me 2 15th August: The Croods 22nd August: Cloudy with a Chance of Meatballs 2 29th August: Turbo No booking needed, be early to guarantee a seat.

Published on 2014-07-31 14:50:28 GMT

North Prospect Library is running mosaic workshops on Friday 15, 22 and 29 August from 1.30pm to 3pm. Limited places are available phone 398138 to book.

Published on 2014-07-31 14:44:11 GMT

Make and Take for Father's Day 2014... At Plymouth City Museum and Art Gallery, Drake Circus Saturday 7 June 2014, 11am to 12 noon and 1.30pm to 2.30pm. Father's Day is this Sunday! Come to Plymouth Museum and make little handmade gifts to surprise your dad with on his special day next week. Sessions last for 60 minutes. Admission is free (donations welcomed) but please book your places in advance on 01752 304774.

Published on 2014-06-09 10:00:28 GMT

Free family fun to celebrate the official launch of Refugee Week 2014 Plymouth Hope Football Festival. Events include the Hope FC football tournaments, Under 14, Under 18 and Adult competition. On the day there will also be live bands and music, storytelling, face painting, hair braiding, world foods and refreshments, henna tattoos and hand painting with much much more... Come along on Saturday 14th June 10:00am - 5:00pm at Brickfields Sports Ground, Madden Road, Devonport, Plymouth, PL1 4NE

Published on 2014-05-28 14:04:26 GMT

Mount Edgecombe - Smugglers Market Sunday 25 May 2014 from 10am to 4pm The pirates of St Piran will arrive at Mount Edgcumbe onboard a real pirate ship which will moor just offshore. They’ll be joined by dastardly smugglers from across Cornwall and Plymouth who will set-up a themed market. Will you be lucky enough to take a trip onboard? With cannons firing, pirates singing and treasure being spilt - who wouldn’t want to come along to this red letter day event? Entry to the event is free of charge - all day parking is £5 per vehicle.

Published on 2014-05-19 08:35:09 GMT

Do you have a two year old or a child that will soon turn two?? Did you know that you could access up to 15 hours free childcare (ME 2 Funding) In order to qualify for this scheme your family will need to meet certain criteria. The eligibility criteria for Stautory Entitlement is: • Your postcode being in one of the area of Plymouth In receipt of one of the following; • Income Support • Income based Job Seekers Allowance • Income related Employment & Support Allowance • Child Tax Credit and an annual income not exceeding £16,190 • Guarantee element of Pension Credit • Looked after children • Support under Part VI of the Immigration and Asylum Act How do I find out if is for me? To find out how to apply, you can contact your local Children’s Centre, talk to your Health Visitor or contact the Family Information Service (FIS). Freephone: 0800 783 4259

Published on 2014-05-15 11:57:55 GMT

Mythical Maze - Summer Reading Challenge 2014 We’re challenging children aged four to twelve to find their way around a labyrinth of fantastical creatures from the worlds of legend and mythology. Collect rewards and stickers along the way to win a medal and you’ll be entered into our prize draw to win a fabulous Kindle Fire. It's free. Sign up at your local library from Saturday 12 July 2014 or anytime during the summer holidays. Mythical Maze upcycled Join our friends from the Play Association for some recycled craft workshops. Efford Library Tuesday 22 July 2014: 4pm to 5pm HeadSpace for ages 10 to 1 Central Library Monday 28 July 2014: 2pm to 4pm. For ages 5 to 12 Devonport Library Tuesday 29 July 2014: 2.30pm to 4.30pm St Budeaux Library Thursday 14 August 2014: 2.30pm to 4.30pm

Published on 2014-07-03 08:22:39 GMT

The Plymouth Family Information Service are putting the final touches to the February half-term holidays activity list, watch this space for things to see and do this holiday!!!

Published on 2015-02-02 15:17:03 GMT

Light Fantastic 28-29th November 2014 1914-2014 Three Towns - One City Friday 28 November 2014 Come and see the community-inspired illuminations at Smeaton’s Tower lighthouse on The Hoe, Devonport Guildhall and the Palace Theatre in Stonehouse. Saturday 29 November 2014 Watch the 'Grand Finale' at Plymouth Guildhall and the Civic Centre in the city centre. We hope to have other fun activities, lanterns, hot chocolate and music too. Full details will be added to this page as they are confirmed. Both evenings begin at 6.30pm and will run until 9pm. They're free and there's no need to book. For info about this and other light-themed events this November see or

Published on 2014-11-17 10:55:33 GMT

Pirate Day & Muppet Treasure Island - Devonport Library Sat, October 4, 10am – 11am at Devonport (St Aubyn) Library, Chapel St, Plymouth, Arr mateys! Avoid cabin fever and join Kermit and Miss Piggy for a day of Pirate fun and games: sing-a-long sea shanties, a treasure hunt and a chance to make your own Jolly Roger pirate ship and treasure chest. Then set sail with the Muppets to battle the dastardly Long John Silver! Pirate activities from 10am. Muppet onscreen mayhem starts at 2pm Prizes awarded for the best costumes.

Published on 2014-09-12 08:28:47 GMT

Plymouth City Museum and Art Gallery, Drake Circus, Plymouth The Imaginators' Create, enjoy, explore - fun sessions for the under 5s Play, explore, paint, stick, sing or make - anything's possible in an Imaginators session as your pre-school children are taken on a journey around our galleries, objects and paintings by one of our Learning Officers, having loads of fun as they go. The children learn to build relationships and try their hand at a variety of creative activities using their developing skills - and their imaginations! Younger siblings/older babies are welcome too. Just £2 per child per session plus £1 for siblings. Advance booking is advised through our Welcome Desk or by calling 01752 304774. Any unreserved places can be booked on the day although we cannot guarantee there will be any available! Below are the dates for our autumn/winter 2014 'Imaginators' sessions. • Wednesday 17 September 2014 • Wednesday 24 September 2014 • Wednesday 1, 8, 15 and 22 October 2014 • Wednesday 5, 12, 19 and 26 November 2014 • Wednesday 3 December 2014 We look forward to seeing you there!